Technical Support
资讯科技(IT)部门作为一个整体，为我们的客户提供支持，目标是让我们的网络和系统以98的速度启动和运行.86% of the time.
IT部门努力保持现代技术的存在. Our customers for whom we provide support include students, faculty, 为了支持学院校长的机构目标，最大限度地保留和毕业.
Locations:
| Uvalde | Del Rio | Eagle Pass |
|---|---|---|
| Wagner Building | Building D | Academic & Library Building |
| (Building I) | (Building F) | |
| (830) 591-7323 | (830) 703-1500 | (830) 758-4109 |
Email:
helpdesk@gjg2.com
Wi-Fi Hotspot Access on Campus
SWTJC is providing Wi-Fi access for students, faculty, and staff in parking lots at the Uvalde, Crystal City, Del Rio, and Eagle Pass campus locations. If you need access to Wi-Fi, 你可以把车停在红色标出的区域内，在保持社交距离的同时安全地使用Wi-Fi.
Uvalde Campus Wi-Fi Hotspot Parking Lot
Crystal City Campus Wi-Fi Hotspot Parking Lot
Information Technology Forms & Resources
For hardware or software requests, 请发送详细的电子邮件与您的硬件/软件要求到 helpdesk@gjg2.com to begin the request process.
Resources
Cisco Jabber Guide for Android
Cisco Jabber Guide for Windows
安装、配置和使用Fortinet VPN Client for Chromebook
Mac版Fortinet VPN Client的安装、配置和使用
Fortinet VPN Client for Windows的安装、配置和使用
Office 365 Suite Installation Instructions
Office Phone Forwarding and Voicemail Options
Reset Browser Settings Instructions
UKG Ready Mobile Quick Guides
克罗诺斯的整体外观和名称于2020年12月11日更新. 原来的移动应用程序已经停产，取而代之的是一个新的应用程序，UKG Ready移动. The SWTJC Company Shortname is 6140340.
New Employee View:
http://www.youtube.com/watch?v=LTiFyV1-uxQ&feature=youtu.be
New UI Navigation Quick Guide for Employees
New Manager View:
http://www.youtube.com/watch?v=h5U2A2sr3f0&feature=youtu.be
New UI Navigation Quick Guide for Managers
UKG Workforce Ready Mobile App:
http://community.kronos.com/s/wfr-mobile?language=en_US#Adm
如果您有任何疑问，请致电IT部服务台(830)591-7323
IT Department Organization
Operations & Infrastructure
电脑、网络及互联网确认及同意/可接受使用政策
The purpose of the computers and internet is to support research and education. 适当的使用被定义为与课程/教学直接相关的技术和/或互联网资源.
所有使用赛马会资讯系统及资源的人士必须遵守某些指引. 在很大程度上，这些指导方针与大学里其他形式的交流类似. Please understand that if you violate this policy, you are subject to SWTJC discipline as well as local, state, and federal legal recourse.
In general:
- 用户在使用大学信息系统时必须遵守道德规范和法律.
- SWTJC信息系统和资源必须仅用于SWTJC业务，并且必须得到信息所有者的授权. Further, 用户必须了解信息系统和资源, including the email address assigned to them, belong to SWTJC.
- SWTJC信息系统必须只以有利于SWTJC的方式使用, ensure compliance with statutory requirements, are cost-effective, and enhance the reputation of SWTJC.
- 用户对使用其swtjc发行的帐户(或其他访问方法)所采取的所有行动负责。. Users must not share passwords or other means of access.
- By using SWTJC information systems, users consent to monitoring, logging and reporting on their use of those systems.
- 用户必须使用SWTJC认可的方法和技术连接到SWTJC的网络和信息系统.
- Users must not use or disclose sensitive information, or data that is otherwise confidential or restricted, without appropriate authorization.
- 用户需要报告安全控制中的任何弱点, incidents of misuse, 及违反赛马会资讯系统运作及保安政策的情况，向资讯科技署举报.
- Users must not purposely engage in activity that may harass, threaten, intimidate, endanger, or abuse others; degrade the performance of information systems; deprive an authorized user access to a SWTJC resource; obtain resources beyond those allocated; or circumvent technology security measures.
- 用户不得因个人意外使用赛马会资讯系统而对赛马会造成任何尴尬或重大损失.
Specifically, the following uses are prohibited:
- Illegal activity.
- Commercial or for-profit purposes.
- Product advertisement or political lobbying.
- 仇恨邮件、歧视性言论、攻击性或煽动性通讯.
- 未经授权或非法安装、分发、复制或使用受版权保护的材料.
- Transmission of material likely to be offensive to recipients.
- 故意获取或修改属于其他用户的文件、密码和数据.
- Impersonation of another user, anonymity, and pseudonyms.
- Loading or using of unauthorized games, programs, files, or other electronic media, including, but not limited to, the usage of floppy diskettes, CD-ROMs (audio and computer), DVD-ROMs, and USB flash drives/USB storage devices.
- Disruption of the work of other users.
- 破坏、修改、滥用或未经授权访问网络硬件、软件和文件.
- 未经原作者同意，擅自在公开论坛上引用个人通讯.
SECURITY
System security is protected through the use of passwords. 未能充分保护或更新密码可能导致未经授权访问个人或官方文件. 为保护系统的完整性，应遵循以下准则
- 员工和学生不得将自己的密码透露给他人.
- 用户不得使用以其他学生或员工的名义登录过的计算机.
- 任何被认定有安全风险或与其他计算机系统有问题历史的用户都可能被拒绝访问网络.
-
所有帐户的密码必须符合以下最低密码复杂度要求:
- Must be at least nine (9) characters in length; and
- Must be changed at least every 90 days.
Account passwords must also:
- 包含大小写字母、数字和特殊字符的组合;
- NOT re-use any of the account’s last 4 passwords; and
- 不包括个人信息，如您的姓名和帐户名称.
员工和学生必须理解并遵守这一政策. 如果您需要更多信息或澄清，请致电(830)591-7323与SWTJC IT部门联系.
Additionally, please understand that if you violate this policy, you are subject to the SWTJC discipline code as well as local, state, and federal legal recourse.